Resource Center

Updated: February 26, 2026

What Is Doctronic?

We're the world's #1 AI doctor. Our AI is free, anonymous, and available 24/7/365. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we'll give you answers you can trust. Need more? We've got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.

How Does Doctronic Work?

The first step is to start a chat with our AI. (This will feel a lot like talking to a nurse or anyone doing your intake process in a medical setting.) At the end, we'll give you possible diagnoses with probabilities and likely treatment plans. Need prescriptions, or want to video chat with a doctor? Our licensed physicians are available for telehealth visits within 30 minutes (guaranteed!) in all 50 states and Washington, D.C.

Who Can Use Doctronic?

Anyone 18 years old or older can use Doctronic. U.S.-based users 18+ can use our full service. International users can use our AI doctor in English. Parents and guardians: you can use Doctronic to help understand your kids' health, but it's important that you be the one operating the service, not the kids.

Is Doctronic Really Free?

Yes, it really is. Chat with our AI doctor as much as you like, for free, any time. If you want to save your chats or for the AI doctor to remember your health history, create an account.

How Private Is It?

Bank vault-private. Fort Knox-private. Nuclear codes-private. We are "privacy first," always. Anonymous by default, we don't even ask your name unless you create an account. We never train AI on your data. We never sell it. We never share it. Everything is HIPAA-compliant and secured. Want to disappear? Delete your account, and poof, your data's gone from our systems.

What Kinds Of Conditions Can Doctronic Help With?

Doctronic can help with most common primary-care and urgent-care needs — things like cold and flu symptoms, allergies, rashes, stomach issues, infections, headaches, medication questions, and chronic-condition management.
If it's something you'd normally ask your primary-care doctor about, you can likely start here.

Can I Access My Previous Summaries Or Download My Records?

Yes. If you have an account, you can view and download your AI Consult Summaries anytime from your dashboard.
Anonymous users can export a summary during a chat, but once the browser is closed, it's gone — privacy first.

How Do I Share My AI Consult Summary With My Doctor?

After your AI consultation, you'll receive a structured summary you can download or share directly.
Many patients print or email it to their own doctor. If you see a Doctronic physician, your summary is shared automatically so they're fully up to speed before your visit.

How Does Doctronic Compare To Traditional Telehealth Platforms (Like Teladoc, K Health, or HealthTap)?

Traditional telehealth starts with a human visit. Doctronic starts with an AI doctor that prepares and documents your case instantly, then connects you to a licensed physician only if needed. It's faster, more affordable, and available 24/7 — with the same clinical quality and better context for every visit.

Are Your Doctors Board-certified And Licensed In My State?

Yes. Every Doctronic doctor is board-certified and licensed in the state where the visit takes place.
You'll always be matched with a physician legally authorized to provide care in your location.

How Do You Ensure Medical Accuracy And Safety?

Doctronic is built to function like a digital primary-care office, powered by more than 100 specialized AI agents — each designed for a distinct clinical role.
These agents collaborate like a real care team: one gathers your history, another analyzes findings, and others debate possible diagnoses and treatments before the system reaches consensus.

At the heart of Doctronic are board-certified physicians who design, review, and continuously update the medical guidelines that power our AI. They're the ones who teach our system how to think and act like a doctor, ensuring every recommendation reflects real clinical reasoning — not just data.

Each visit produces a structured SOAP note (Subjective, Objective, Assessment, and Plan) that mirrors how clinicians document care so the guidance you receive is safe, accurate, and aligned with the highest standards of modern medicine.

How Is Doctronic Different From Seeing An Urgent-care Doctor?

Urgent care can take hours and often costs hundreds.
Doctronic gives you a medically sound evaluation in minutes — from home — and connects you to a licensed doctor for $39 if needed.
It's the same standard of care, delivered faster, privately, and at a fraction of the cost.

Is Doctronic Available Outside The U.S.?

Yes — our AI chat is available worldwide.
Human telehealth visits are currently limited to the United States.

Do You Work with Hospitals and Employers?

Yes. Some employers already offer Doctronic as a benefit with unlimited AI and human doctor visits. Check with your HR team.

What About Emergencies?

If you're experiencing severe symptoms such as chest pain or trouble breathing, call 911 (or your local emergency number) immediately. Doctronic is a great first stop for any non-emergency health care needs, but you should get in-person help for potentially life-threatening conditions as quickly as possible.

Is There a Mobile App?

We sure do. We have Android & Iphone apps available for download in the U.S.A. Grab them here:
Android: https://play.google.com/store/apps/details?id=ai.doctronic.app&hl=en_US
iOS::https://apps.apple.com/us/app/doctronic/id6753094320

How Do I Get Started?

Just start chatting with our AI doctor at www.doctronic.tech. No downloads. No forms. No waiting. Answers to your health questions in seconds, not days.

Can I Trust An AI Doctor?

You're right to be skeptical, but Doctronic is different from other AI chatbots. Our AI draws exclusively on the latest peer-reviewed medical research, and licensed clinicians and board certified doctors agree with our treatment plans over 99% of the time. Of course, AI does make mistakes, just like human doctors. AI can streamline and improve your medical care, but you should always review AI recommendations with a medical professional (ours, or your own).

What Can Your Human Doctors Do?

They can do everything a regular telehealth doctor can do: diagnose conditions, write prescriptions (except ADHD medications and controlled substances), order lab tests, provide doctor's notes, and handle follow-ups. Visits with our doctors cost $39 without insurance, or your standard copay with your insurance.

How Do I Go From AI To A Real Doctor?

After chatting with your AI doctor, you'll get an AI Consult Summary with all your findings and notes for your human doctor. Hit the "See a doctor" button to request a video call with a doctor who's licensed in your state. (You can follow the same steps for any older completed AI Consult Summary in your user account, too.) Our telehealth doctors are available 24/7, 365 days a year.

Can I Skip The AI And Just See A Doctor?

No, because the AI chat is what makes your telehealth doctor visit so accurate and efficient. Our AI preps your case like a world-class medical assistant, so your human doctor is immediately up to speed. (Trust us, doctors LOVE this!)

What's Your Wait Time Guarantee?

Your telehealth visit with one of our licensed doctors will happen within 30 minutes of your request, or your next visit is free. Have you ever waited 30 days (or more!) to see a doctor? We guarantee 30 minutes.

What's Your Money Back Guarantee?

We stand behind every telehealth visit. If you're not 100% satisfied:

Paid cash? Full refund, no questions asked.
Used insurance? Your next visit is free.

What's Your Satisfaction Guarantee?

We stand behind every telehealth visit. Not satisfied? If you paid cash, we'll refund you in full. Used insurance? Your next visit is free. Either way, we make it right, no hassle, no questions asked.

How Do I Save My Chat if I'm Not Logged In?

Well, you can't. "Privacy first" means we don't track your chats. You can share or download a summary of your chat before you close your browser, or you can create an account before, during, or just after your chat. But once your browser is closed, the chat is gone forever.

Can You Refill My Prescriptions?

Yes, except for ADHD medications and controlled substances. Your doctor will review your needs during your telehealth visit. If they can't refill something we'll automatically refund you for the cost of the visit.

How will I receive My prescription?

Once your telehealth visit is complete, your doctor sends the prescription electronically to your chosen pharmacy.

How Do I Get a Doctor's Note?

If you book a telehealth visit with one of our licensed doctors, we automatically provide a professional note you can use for work, school, or travel — no need to ask.

Can I Upload My Medical Records?

Soon, we'll be launching free automatic syncing with every major health system's records, making it even easier to share your medical history with our AI and human doctors.

Does Your AI Replace My Regular Doctor?

Our AI enhances and streamlines your health care; it does not replace doctors. We're perfect as a first stop, and for quick questions, second opinions, and getting care at 2AM. But it's always best to review AI recommendations with a medical professional (ours, or your own).

What Makes You Different From WebMD or ChatGPT?

For the record, we like WebMD and ChatGPT as resources. But WebMD gives you general information, not an actionable plan for your care. And ChatGPT isn't private, it isn't medical-grade, and it trains its own models on your data. We're built from the ground up for health care with a privacy-first approach, and our sole mission is to provide accurate and actionable answers specific to your needs, with access to real doctors 24/7.

Why Do You Say It's Free, But Mention a $39 Fee?

The AI doctor chat is completely free — you can ask health questions, explore possible diagnoses, and download your consult summary anytime without paying a cent.
If you decide to see one of our licensed doctors, the telehealth visit costs $39.
That fee covers the doctor's time for your consultation — just like an in-person visit — and includes documentation such as notes or lab orders when appropriate.
If a prescription is written, you'll pay for the medication separately at your pharmacy, just as you would with any other doctor.
We keep the process simple, transparent, and affordable — no hidden fees, ever.

How Do I Pay For Doctor Visits?

We accept most types of health insurance, credit cards, debit cards, prepaid cards, Apple Pay, Google Pay, Amazon Pay, and more. And we stand behind every visit. Not happy? We'll give you a no-hassle refund — just ask.

What's Your Refund Policy?

It's simple: love our service, or your money back. If you're unhappy with your telehealth visit for any reason, we'll refund you in full, no questions asked. Just let us know. We're that confident you'll love the care we provide.

How Long Do Refunds Take?

Most refunds go through within 3-5 business days.

What if I Miss My Scheduled Video Visit?

We get it — life happens. If you miss your scheduled telehealth visit, we'll automatically refund you in full, no questions asked.

Which Medications Are Eligible for Renewal?

The formulary includes approximately 190 commonly prescribed maintenance medications https://www.doctronic.tech/utah-ai-prescription-refill-formulary/ across categories like blood pressure, cholesterol, diabetes, birth control, allergy, mental health, and more. Higher-risk medications such as controlled substances, injectables, and short-course antibiotics are excluded. The list was developed by Doctronic's clinical team, reviewed by independent pharmacists, and approved by the state of Utah. You can view the full list of eligible medications on our website.

Is This Legal in Utah? How Was It Approved and Who Regulates It?

Yes. Utah legislators created the AI Learning Lab in 2024, a regulatory sandbox overseen by the state's Office of Artificial Intelligence Policy within the Department of Commerce and the Division of Professional Licensing. The AI Learning Lab can temporarily waive certain professional licensure and scope-of-practice laws to test innovative programs under close supervision.

Doctronic's program was approved through this process in late 2025 and includes ongoing regulatory reporting and state oversight. It is the first program of its kind in the United States.

How Did Doctronic Get Approval for This?

Doctronic applied to the AI Learning Lab and entered into a formal agreement with the state. The program was designed with multiple safety layers, including a phased rollout with physician oversight, automatic escalation protocols, and monthly reporting on approval rates, denial rates, physician reviews, and adverse events. The formulary was independently reviewed before launch.

How Long Does the Process Take?

Most refills are completed in just a few minutes. You verify your identity, answer a brief set of clinical questions, and your prescription is sent electronically to your Utah pharmacy.

If anything needs further review, you're automatically connected to a licensed physician.

Are Doctors Available If I Have Questions?

Yes. Licensed physicians are available 24/7 through Doctronic. You can connect via video visit for $39 or your insurance copay.

The AI also automatically escalates to a physician whenever there is clinical uncertainty or a safety concern.

Who Can I Contact If I Need Help?

You can reach our support team anytime at help@doctronic.tech.

For clinical assistance, licensed physicians are available around the clock.

How Much Does This Cost?

The AI prescription renewal costs $4 per refill. You will see this cost clearly before you confirm.

The cost of the medication itself is separate and depends on your pharmacy and insurance coverage. There are no hidden fees.

Is the Renewal Covered by Insurance?

The $4 renewal fee is paid out of pocket and is not billed to insurance at this time.

However, the medication itself may be covered by your insurance plan. The prescription sent to your pharmacy is a standard electronic prescription, the same as one written by any licensed provider.

How Do I Know This Is Safe and Legitimate?

The program operates under formal state authorization through Utah's AI Learning Lab. Every refill goes through multiple safety checks, including identity verification, prescription history confirmation through Surescripts, and drug interaction screening through First Data Bank.

Doctronic's published clinical study showed 99.2% treatment plan alignment with board-certified physicians, and the program carries medical malpractice insurance.

Who Has Access to My Medical Information?

Doctronic is HIPAA compliant and private by design. Your information is only accessed as needed to safely process your refill.

We never sell your data, and we never use it to train AI models.

How Does the Prescription Get to My Pharmacy?

If all safety checks pass, the AI sends the prescription electronically to your chosen Utah pharmacy, the same way any provider would.

Physician oversight is built into the system through phased review protocols and automatic escalation, but a human physician does not need to approve each individual renewal.

Do I Need to Set This Up Every Time?

You will verify your identity and confirm your location each time you request a refill. The process is quick and ensures every renewal is verified fresh rather than relying on outdated information.

What If I Don't Have Refills Left?

That is exactly what this program is for. If your prescription has run out of refills and you need a renewal, Doctronic's AI can process it for eligible medications without a new doctor's appointment.

If your medication is not eligible or there are clinical concerns, you will be connected with a licensed physician.

Where Can I Read the Patient Agreement?

Before beginning the refill process, you will see a clear disclosure explaining that you are interacting with an AI system, along with the patient agreement and terms of use.

These are available at any time on doctronic.tech.

Have a question we didn't answer? Email us - help@doctronic.tech